FAQ: FREQUENTLY ASKED QUESTIONS

A. We are located on the bank of the Wenatchee River in Leavenworth. Our address is: 1505 Alpensee Strasse, Leavenworth, WA 98826 Phone: 509-548-8888

A. We are located four blocks from downtown Leavenworth. You can leave your car at the hotel and avoid parking hassle as downtown Leavenworth is within 10-minutes walking distance.

A. Coming from the Seattle area on Highway 2 East: Once you are past the downtown area, make a left on Alpensee Strasse, the ALPINE RIVERS INN will be on your right. Coming from the Seattle area on Interstate I-90: Take I-90 East, take exit 85 from I-90 East, Follow WA-970 and highway US-97 to US Highway 2 West; immediately after crossing the Wenatchee River bridge, turn right on Alpensee Strasse ALPINE RIVERS INN will be on your right.

A. Approximately 2 hours and 15 minutes.

A. Our front desk office is open 8:00 AM-10 PM.

A. Plan to check-in after 4 PM. If you arrive after 10:00 pm, please let us know so we may make arrangements with you about where to get your room keys.

A. Guests are free to arrive anytime on the day of arrival. If a room is available front desk is happy to check you in. Please note that check-in before 4 pm is solely based on room availability and is not guaranteed. Should your room not be ready, and you wish to use the facilities (hot tub, swimming pool, etc.), you may do so.

A. Plan to check out by 11 am.

A. Late checkouts are granted based on availability and a fee may apply. Please see the front desk for details.

A. You may book a reservation and check current rates online on this website by clicking “BOOK NOW" or call us directly at 509-548-8888 for personalized service. Reservations cannot be made via email.

A. Non- Hotel/3rd Party Website Bookings: you would need to call the booking source directly to cancel your reservation. Hotel Direct Bookings: Please call 509-548-8888 to cancel your reservation. We do not accept cancellations via emails.

A. Reservations are guaranteed until 12:00 am on your arrival date. If you are arriving after this time, please contact the hotel at 509-548-8888 to request late arrival.

A. In this situation, you would have to contact the customer service department at the website you used to make your reservation.

A. All hotel bookings are subject to taxes including the Leavenworth lodging tax of 3% and the state tax of 8.5% for a total tax rate of 11.5%. Please note: taxes are subject to change.

A. American Express, VISA, Master Card, and Discover card. We gladly accept cash with a cash deposit of $250 in addition to the room total. The cash deposit will be refunded upon check-out after a room inspection. If you do not have enough cash for the deposit, then a credit card is required, and the credit card will be authorized for $ 250. We will release the credit card hold upon check out. Please know that depending on your bank, it may take anywhere from 24 hours to 21 days to remove the credit hold, and we will not be responsible for any delay caused by your bank in releasing the credit hold.

A. No, we do not accept checks, pre-paid credit cards or gift cards at the ALPINE RIVERS INN.

A. Yes, you may pay for another guest's room with your credit card. Just complete the ALPINE RIVERS INN’s Credit Card Authorization Form, sign it, and fax it to the hotel. We require customers to submit this form for their credit card protection before the arrival date. Please note that we will not accept a 3rd party credit card payment without the completed authorization form. Please call us at 509-548-8888, and we will fax or email the Credit Card Authorization Form to you.

A. Credit card authorization forms are used if the guest holding the reservation is not paying for the room. For a third-party individual who is not staying at the hotel to pay for a room, he or she must complete the ALPINE RIVERS INN’s Credit Card Authorization Form, sign it and fax it to the hotel.

A. Unfortunately, you can't. To protect your personal credit card information, we can only accept the ALPINE RIVERS INN Credit Card Authorization Form via fax. Sending credit card information by email is not a secure method of transmission.

A. Yes, the hotel requires a $ 100 deposit on the credit card for all the pre-paid reservations booked on 3rd party online travel sites. If a credit card is not available, we will also accept a cash deposit of $250 for such bookings.

A. The incidental deposit is released on the day of your departure. Your bank will then need to post the transaction to your account. We will not be responsible for any delay caused by your bank in posting the transaction.

A. At check-in, we authorize your entire stay’s room and tax charges plus any deposit if applicable.

A. It depends on the season. However, holidays, Festival weekends and summer months are always in high demand. You can check availability and rates at any time by clicking “BOOK NOW” or by calling us directly at 509-548-8888.

A. To reserve a room, you must do so on our website by clicking on the BOOK NOW button, or contact us directly at 509-548-8888. You can request a rate quote via email or phone call if you don’t see any availability on our website.

A. Yes. Children under the age of 12 years stay for free provided they share the existing bedding. Please note that guests may not exceed maximum occupancy for each room type. Each additional person age 12 or older is $10 per person per night.

A. If you are looking to book a large group, please contact the hotel directly at 509-548-8888 to reserve your group stay. We offer exclusive discounts to large groups.

A. Please call the hotel directly at 509-548-8888, and we will be happy to assist with any special request.

A. Please call the hotel directly at 509-548-8888, and we will do our best to accommodate your request.

A. We serve a free continental breakfast for guests staying at the ALPINE RIVERS INN. We do not have a restaurant or lounge onsite. Leavenworth has many excellent dining options located within walking distance, we maintain a current directory of menus, inquire at Front Desk.

A. Yes, complimentary breakfast is included in the room rate and is offered daily from 7:30 am- 9:30 am in the breakfast room.

A. No, all the guest rooms are 100% smoke-free including balconies. A $ 250 cleaning fee will be charged to any guest who violates the smoking policy. Guests may smoke outside in designated smoking areas.

A. The ALPINE RIVERS INN does not have safes in guestrooms.

A. The hotel provides small Refrigerator and microwave along with a single cup Keurig coffee maker. Coffee pods are offered complimentary.

A. Yes, hairdryers are available in each room.

A. You can view pictures of the hotel and guest rooms in the photo gallery.

A. We allow up to two persons in our one Queen or one King bedroom, up to four persons in our rooms with two Queen Beds or Family Suites.

A. No, we will attempt to honor all requests for specific rooms when you book your reservation. However, no room request is guaranteed. We reserve the right to change room assignments at our discretion. Please note that we guarantee the room type booked, not the room number, or the floor where the room is located.

A. No, we do not have rooms with Jacuzzis or hot tubs.

A. Yes, we have free Wireless internet access available throughout the hotel. Log-in information will be given upon check-in.

A. Yes, we do have a seasonal outdoor heated pool. The pool hours are 8 am-10 pm daily. We usually open the pool by the end of May for the summer season and close it by the end of October. Please note that the opening and closing of the seasonal pool are weather dependent, and we may move the dates up or down depending on the weather conditions. Please call us directly at 509-548-8888 to get up to date information on the pool.

A. Yes, we do have a year-round outdoor hot tub on site. The hot tub is open from 8 am-10 pm May 1st -October 31st for the summer season and from 8 am- 8 pm November 1st- April 30th for the winter season.

A. Yes, we do have onsite parking and there is no charge for parking.

A. Instead of a roll-a-way for extra guests in the room, we offer a 3-inch thick pad for the floor with bedding. The sleeping pad can be rented for a fee of $20 per stay. Cribs also available and are free of charge. Please note that cribs and pads are subject to availability on the day of arrival and cannot be reserved and will be offered on a first-come, first-serve basis.

A. You must be 18 years of age with a valid ID to check in to the hotel.

A. The ALPINE RIVERS INN has various cancellation periods dependent on many factors. Please inquire when making your reservation about your specific cancellation policy and to see if any deposit is required. Our standard cancellation policy is 72 hours before arrival by 4 pm local time, and for the festival weekends, the cancellation policy is 14 days before arrival.

A. All festival weekends and holiday weekends do require a two-night stay unless waived by the reservation agent. Please call us at 509-548-8888 reservation line for details about the times you’re interested in visiting.

A. Yes, we require presentation of a valid government-issued identification at the time of check-in.

A. Sorry, we do not have an elevator. If stairs are an issue then we highly recommend that you request the room on the ground floor by calling us directly at 509-548-8888 before your arrival and we will gladly assign you a room on the ground floor based on room availability.

A. Private balconies are only available with one queen bedroom, two queen beds rooms, one king suite, and one accessible queen room. Our family suites do NOT have private balconies instead have shared river-facing walkway.

A. Yes, we do have large family suites which are ideal for large families. Please note that we only have a few family suites and they are always in high demand, so we highly recommend booking these suites well in advance of your anticipated arrival date. Please note that these suites are located on the lower level and are accessed through stairs.

A. Yes, we have some connecting rooms at the hotel. You may request connecting rooms by calling the hotel directly at 509-548-8888 however, they are subject to availability and are not guaranteed.

A. We have a limited number of accessible rooms. Please note that our accessible rooms do Not have a roll-in shower or bathtub. Feel free to contact us if you have any questions about our accessible rooms.

A. A. There is no refund for early departure reservations that require a 2-night minimum stay during peak weekends and festivals. For other reservations, there is no early departure fee.

A. Sorry, NO PETS, EMOTIONAL SUPPORT ANIMALS, or COMFORT ANIMALS are allowed on the property or in parked vehicles in our lot. A $250 fee will be charged for any animal that is not a service animal. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.