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Hotel Policies/House Rules 

We strive to provide our guests with an immaculate, safe, and friendly hotel experience. The following Hotel Policies / House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating hotels since 2000. These Hotel Policies / House Rules are considered a part of our reservation agreement with you. As our hotel guest, you agree to abide by our Hotel Policies / House Rules, terms and conditions, and procedures by reading and signing your hotel registration. We reserve the right to charge the guest's credit card if any fees are assessed for damages or not complying with Hotel Policies / House Rules.

As a small, independently owned, and operated business hosting thousands of guests a year, it is vital to be upfront and consistent with our policies so that all guests are treated in a fair and like manner. Therefore, we've prepared these Hotel Policies and House Rules to help promote our guests' safety and enjoyment and to ensure that each guest is aware of the understanding between the Alpine Rivers Inn and the guest.

We look forward to making your visit to the Alpine Rivers Inn a most enjoyable one. Don't hesitate to contact us if you have any specific requests; we will do our best to accommodate you. Furthermore, we would be pleased to assist you with your reservations and questions. Please visit us in the office, call us at 509-548-8888, or email us at info@alpineriversinn.com

GUEST POLICIES:

FRONT OFFICE HOURS: Our Front Office is open 7 am-11 pm.

CHECK-IN TIME: Check-In time starts at 4 pm. For check-in after 11 pm, advance notice must be provided on the day of arrival so that appropriate arrangements can be made for the room keys.

CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at the Alpine Rivers Inn. In the interests of security and to prevent fraud, guests must confirm their identity by providing their valid government-issued photo identification (State driver's license, passport, etc.) at check-in. A valid signed and pre-approved credit card in the name of the guest registration is also required. Your responsibility is to fully understand how your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.

GUEST REGISTRATION: We require valid contact information from the guest making the reservation, including first and last name, address, phone number, email, and signature. The total number of guests staying in a guest room must be disclosed when booking a room and declared upon check-in.

FULL AMOUNT DUE AT CHECK-IN: Your credit card or debit card will be charged the full stay amount at check-in.

PRE-PAID 3RD PARTY RESERVATIONS: A Valid credit/debit card is required on all online 3rd party ( Expedia or Booking.com etc.)  pre-paid reservations. Your credit card or debit card will be authorized in the amount of $100 for incidental charges on all the pre-paid reservations. Authorization is not a charge to your account but a hold on those funds. Once you check out from the hotel, it can take anywhere from 24 hours to 30 days for the authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days, but some may take longer. You are responsible for knowing how your bank handles all of your transactions, including authorizations. Unfortunately, we are unable to remove authorizations directly through our hotel. 

PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We only accept Visa, Master Card, American Express, and Discover Card. We do not accept cash at check-in, and guests must use a credit card to check-in. Cash (USD) payment is only accepted at check-out. All guests must present government-issued photo identification. Please note that Gift cards, Checks, and foreign currency are not accepted. Also, please note that you cannot split your payment over multiple credit or debit cards with family members or friends. Only one credit or debit card can be used per transaction.

RIGHT TO REFUSE SERVICE: The Alpine Rivers Inn is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The Alpine Rivers Inn has a zero-tolerance policy in which we will refuse to admit or deny service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Washington and the owners for the operation and management of the hotel. The Alpine Rivers Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance, and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disruptive manner as to disturb the peace of other guests; is unable to supervise their children at all times properly, seeks to use the hotel for an unlawful purpose; aims to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of the room, refuses to abide by the reasonable standards or policies established by the Alpine Rivers Inn for the operation and management of our hotel.

SPECIAL REQUESTS: We will make every effort to honor special requests, such as a specific floor or room number, adjacent rooms, etc., upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate them. However, the availability of these items cannot be guaranteed in advance.

ALCOHOL POLICY: Registered guests of legal age who choose to bring their alcoholic beverages must only consume those in their room. Alcohol is not allowed in public areas such as the lobby, parking lot, common outdoor areas, etc.

QUIET TIME: Hotel quiet hours start at 10 pm and end at 8 am to ensure everyone gets a restful sleep. If you become aware of a disruptive guest, please get in touch with the Front Desk staff immediately by text, phone, or in person. Voices or other devices must always be kept at a respectful low level during quiet time.

COMPLIMENTARY BREAKFAST: Served daily 7:30 am- 9:30 am in the lobby area.

CHECK-OUT TIME: Check-out is at 11 am. Please check out with the Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please get in touch with the Front Desk before the day of your departure, and we will do our best to accommodate your request. A charge may apply for late check-out.

EARLY DEPARTURE: Guests who check out of the hotel after 11:00 am and before their scheduled departure date are subject to an early departure fee of one night, plus tax.

PETS NOT ALLOWED: Sorry, NO PETS, EMOTIONAL SUPPORT ANIMALS, or COMFORT ANIMALS are allowed on the property or in parked vehicles in our parking lot. A $250 fee will be charged for any animal that is not a service animal. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

FREE Wi-Fi ACCESS: Access to our Wi-Fi is free for our registered guests.

RESERVATIONS POLICIES:

EARLY CHECK-IN: Early check-in is offered based solely on availability. An additional fee may be required for early check-in.

GUARANTEED ROOM TYPE: At Alpine Rivers Inn, we guarantee the type of room you book; however, we can only guarantee a room type, not a specific room number or floor. Please call the hotel directly if you specifically need a room on the ground floor or a pet-friendly room. We will do our best to accommodate that request based on availability.

DAILY ROOM RATES: Rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates, as advertised on the Alpine Rivers Inn website or any other website or promotional material, are subject to change at any time and may increase or decrease at the hotel's discretion.

All room rates are based on double occupancy and are determined by dates requested, room type, and availability. Children aged 12 and under can stay free of charge at our hotel when sharing a room with at least one paying adult. Each additional person in a room age 13 or older is an extra $10 per night. All rooms are subject to state and local taxes. All confirmed reservation rates are guaranteed.

CONFIRMED RESERVATIONS: We will issue you a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on The Ritterhof Inn until we issue you a confirmation number.     We reserve the right to cancel or modify reservations where a customer has engaged in a fraudulent or inappropriate activity or under other circumstances where the reservations contain or resulted from a mistake or error made by the hotel.

NO-SHOWS: If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed a 'no show,' your booking will be canceled, and you will be charged a no-show fee equal to the entire stay amount.

GENERAL CANCELLATION POLICY: Most reservations, excluding holidays and special events, as noted below, are subject to the 72-hour cancellation policy. Cancelation made within 72 hours before the arrival date is subject to a cancellation fee equal to the first night's stay. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather, roads, and unforeseen personal problems.

HOLIDAY CANCELLATION POLICY: The following dates are subject to a 7 days cancelation policy: Cancellations made within seven days before the arrival date are subject to a cancellation fee equal to the first night's stay. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather, roads, and unforeseen personal problems.

• January - MARTIN LUTHER KING JR/BAVARIAN ICE FEST ( 2nd or 3rd *weekend and 3rd Monday in Jan)
• February - PRESIDENTS DAY *Weekend (3rd Weekend and 3rd Monday in Feb)
• May - MAIFEST - (2nd weekend in May).
• May - MEMORIAL DAY *Weekend (Last Monday in May)
• Sept - LABOR DAY *Weekend (First Monday of September)
• Nov - THANKSGIVING *Weekend (The fourth Thursday in November)
• Weekend(s) – Fri & Sat. Sunday also applies when a holiday or festival is observed on Monday.

FESTIVAL CANCELLATION POLICY: The following dates are subject to a 14-day cancellation policy: Cancellations made within two weeks before the arrival date will result in a charge equal to the entire stay amount. A full refund will be issued if cancelation is made 14 days or more before your arrival date.

October - Oktoberfest (first three full or partial weekends in October).       

December/January - December 1st through January 2nd.

Please ensure you receive an email verifying cancellation. Keep a copy of your cancellation as proof. All cancellations must be made by phone, and no email cancellations will be accepted. We will only refund cancellations made with a notice of the required number of days. We regret that we cannot make exceptions for personal emergencies as a cause for cancellation. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather, roads, and unforeseen personal problems.

COVID-19 CANCELLATION: If you have tested positive for Covid-19 and would like to cancel, please call us as soon as possible. If you are within the cancellation penalty period, we do REQUIRE visual evidence of a Covid positive test taken within 14 days before the scheduled arrival date in order to waive the penalty fee. If you are out of the penalty period, NO visual proof is required.

3rd PARTY CANCELLATIONS/CHANGES: Booking.com, Priceline, Hotels.com, and Expedia affiliate reservations must be canceled thru the booking agent where the reservation was made and are only refundable per the terms of the cancellation policy stated with the booking agent. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather, roads, and unforeseen personal problems.

FESTIVAL & HOLIDAY weekends require 2 Night Minimums: All Festival weekends and major holiday weekends, December 1st -December 31st, require a 2-night minimum length of stay unless waived by the reservation agent. There is no refund for early departures for 2-night minimum stay reservations.

FESTIVAL WEEKENDS AND HOLIDAY SEASON DEPOSITS: Reservations for Ice fest weekend, Octoberfest weekends, December 1st through December 31st require a one-night room plus tax deposit to your Visa, Master Card, American Express, or Discover to guarantee your room. The credit card will be charged for the first night plus tax when your cancellation period expires. If the credit card we have on file is not valid or has declined at the time we charge your first night plus tax, we will be forced to cancel your entire reservation.

GROUP RESERVATIONS: If you book three or more rooms for the same night under one name (or on one credit card), we will treat this as "Group Booking," and your confirmed cancellation policy will be replaced with our Group reservations policy. Group reservations require 30 days advance notice to avoid a cancellation fee equal to your entire reservation. Group Blocks will be held up until 30 days before arrival. Rooms not reserved 30 days in advance will be released from the group room block. Alpine Rivers Inn will continue to accept reservations from group attendees after the release date at the prevailing room rate, subject to availability.

PRE-AUTHORIZATIONS BEFORE ARRIVAL: To check the validity of your credit/debit card and to guarantee your booking, at the end of the cancellation period, the hotel reserve the right to pre-authorize your credit/debit card for the entire stay amount. Suppose the credit/debit card needs to be authorized for the entire stay amount, and for some reason, it fails to authorize. In that case, the reservation will be canceled, and the room will be released back into the inventory. Please note that some debit cards treat authorizations as charges. Please get in touch with your bank with any questions.

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES: Generally, third-party payment is not permitted. In the case of paying for a family member, if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization Form, including a copy of your driver's license and the front and back of your signed credit card. You must fax these completed documents to the hotel before the arrival of the guest who will be staying at the hotel. You will be responsible for any damages and losses. We reserve the right to refuse a reservation anytime for any reason.

ADVERSE WEATHER POLICY: We will only accept cancellations due to adverse weather if both Stevens Pass and Snoqualmie pass are closed indefinitely on arrival date. When making reservations during the winter season, you should consider adverse weather conditions. You can monitor Mountain Pass Conditions on the WSDOT website. Restrictions such as 4-wheel drive, Chains, or studs do not qualify for refundable cancellation. We advise that all travelers visiting Leavenworth in the winter should have snow tires or studs; if not, they should travel with chains to fulfill travel requirements reported periodically in the winter. Chains can be purchased from many major retail stores. We recommend purchasing travel insurance in case of unexpected changes to your travel plans, including weather, roads, and unforeseen personal problems.

PET POLICY: 

NO PETS ALLOWED: Sorry, NO PETS, EMOTIONAL SUPPORT ANIMALS, or COMFORT ANIMALS are allowed on the property or in parked vehicles in our parking lot. A $250 fee will be charged for any animal that is not a service animal. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

ADA SERVICE ANIMALS:

Service animals are welcome at Alpine Rivers Inn:

• Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Under Washington state laws, a miniature horse is also considered a service animal. The task(s) the dog or miniature horse performs must be directly related to the person's disability.
• According to Washington state laws, it is a civil infraction under chapter 7.80 RCW for any person to misrepresent an animal as a service animal.
• Under the ADA, "do work or perform tasks" means the dog must be trained to take a specific action to assist the person with a disability. For example, a person with diabetes may have a dog trained to alert him when his blood sugar reaches high or low levels. A person with depression may have a dog trained to remind her to take her medication. Or, a person with epilepsy may have a dog trained to detect the onset of a seizure and then help the person remain safe during the seizure.
• Under the ADA, emotional support, therapy, comfort, or companion animals are not considered service animals. These terms describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.
• Service Animals, as defined by the ADA, are not pets and shall be with their owners at all times. According to Federal Code 35.136(d): the Animal is under the handler's control.     Therefore, a service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tethers unless either the handler is unable because of a disability to use a harness, leash, or other tethers or the use of a harness, leash, or other tethers would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control (e.g., voice control, signals, or other effective means).
• Service animals must be under the handler's control at all times. They may not be left unattended on the property at any time. While The DerRitterhof Inn does not charge a cleaning fee, the hotel is permitted to charge the same fee for damages as charged to other guests for any damage to our property or hotel rooms.
• If a service animal is out of control (including barking) for any reason other than the task it is trained to perform for its handler. If the handler does not take effective action to control it, staff may request that the Animal be removed from the premises.

DAMAGES:

DAMAGE and THEFT OF HOTEL PROPERTY: You are liable for any damage, howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), hotel's premises, or property caused by you or any person in your party, whether or not staying at the hotel during your stay. The Alpine Rivers Inn reserves the right to retain your credit card and debit card details as presented at registration and charges or debit the credit /debit card in such amounts as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by The Alpine Rivers Inn as a result of those mentioned above. Should this damage come to light after the guest has departed, we reserve the right. You, as a result of this, authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fees, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally before contracting specialists make the repairs. Therefore, we will make every effort to keep any costs the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing, and equipment, including the removal of electronic equipment, towels, artwork, etc., will be charged at 120% of the total and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and replacement will be charged to the registered guest's credit card. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen, including; towels, mattress pads, sheets, bedspreads, and blankets resulting from the use of body oils, make-up, shoe polish, etc., will result in a charge for the special cleaning, repair or replacement of the damaged article.

LOST & FOUND:

LOST AND FOUND POLICY: The Alpine Rivers Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. It is the guest's responsibility to safeguard their items and valuables. If you discover that you have left behind something of value to you, please call us immediately at (509) 548-8888 or email info@alpineriversinn.com, and we will try to assist you in locating your lost item.

FOUND ITEMS: The Alpine Rivers Inn is not responsible for any item left behind by a guest. However, any item, except perishable items left behind by our guests and found after departure by housekeeping, will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. A reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN: We would be happy to return your lost item(s) to you. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. The Alpine Rivers Inn is not responsible for any item lost or misdirected during shipment.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. Suppose the guest's contact information needs to be corrected or the cell phone mailbox is full, and we cannot reach the guest during the fourteen (14) day holding period. In that case, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by the Alpine Rivers Inn.

ROOM POLICIES:

NO-SMOKING: Per Washington state law and for the safety and comfort of all, the guest rooms, including balconies and patio areas, are all 100% smoke-free. We enforce this policy enthusiastically. Guests are encouraged to notify Front Desk staff immediately if they smell cigarettes, marijuana, or other objectionable odors.

• No smoking or vaping of any form or type inside all guest rooms, balconies, and patios.
• Smoking and vaping are prohibited within 20 feet of any doorways, open windows, and air intake.
• No smoking or vaping of any cannabis (marijuana) products on our property.
• No residuals of burnt cigarettes shall be brought into the guest room, no matter whether it is in a container or not. Disposed of cigarette buds at designated places.
• Situations that violate our SMOKING POLICY (including but not limited to):
  • The act of smoking or vaping of any form and type.
  • Lighting or holding a burning cigarette.
  • Cigarette butts and ashes were found in guest rooms.
  • Any container storing cigarette butts and residues found in guest rooms.
• Costs of violating our SMOKING POLICY:
  • SMOKING found in guest rooms will be charged $500, and immediate termination of accommodation service.
  • SMOKING in prohibited areas will be charged $250 and may be subject to immediate termination of accommodation service.
  • Physical damages as a result of SMOKING will be charged up to $5,000.
• Registered guests shall be responsible for his/her roommates' compliance with this SMOKING POLICY.

REGISTERED GUESTS ONLY: All guests staying in the guest rooms must be declared and registered during check-in. Only registered guests are permitted in the hotel other than for brief visits to common areas, and no overnight visitors are allowed. Guests shall behave appropriately and with discretion at all times, respectful of the Hotel environment and staff and other guests.

OCCUPANCY LIMIT: The occupancy of the room is limited to the number of guests on the confirmation letter (adults, children, and infants). This is for safety and guest comfort. Please call us in advance if you intend to bring additional guests so appropriate accommodations can be arranged before your arrival. Violation of the policy will result in charge of $100/person/night for the nights the policy was violated, and guests will be asked to leave with no refund.

One Queen Bed-Maximum Adults-2, Total Maximum Occupancy Including Children ( age six and under)-3

One King Bed- Maximum Adults-2, Total Maximum Occupancy Including Children (age six and under)-3

Two Queen Beds-Maximum Adults-4, Total Maximum Occupancy Including Children(age six and under)-5

Family Suite- Maximum Adults-4, Total Maximum Occupancy Including Children-6

NO-PARTIES IN GUESTROOMS: The Alpine Rivers Inn enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances, and noise nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without a refund. Registered guest(s) are responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 pm. If found with more "people" not listed on the Guest Registration Form after 10:00 pm, your stay will be considered a party. You will be ordered to vacate the premises without a refund and may be assessed as a Guest Compensation Disturbance Fee.

ROOM KEYS: Room keys are issued to the registered guest(s). No room keys will be given to youth under 18 at any time. I.D. is required if you have lost your key and need a duplicate. Please return room keys to Front Desk at CHECK-OUT.

EXTENDING GUEST STAYS: Current in-house guests must formally reserve/extend their stay as soon as possible. Room availability, including specific/currently occupied rooms, cannot be otherwise guaranteed and should not be presumed. Other guests with confirmed reservations will supersede assumed extensions. All terms, conditions, and payment requirements apply for all extended stays. Rates and fees are subject to change at each renewal. The owners and management of Alpine Rivers Inn are extended the right to deny guest extension requests to any guest for any reason.

MINORS THAT ACCOMPANY YOU: You are responsible at all times for the supervision and behavior of any children staying with you or visiting you at the Inn and are accountable for ensuring that they comply with these Policies.

DO NOT DISTURB AND ACCESS TO ROOMS: To provide all of our guests with an excellent and safe hotel experience, we provide daily housekeeping. Our Housekeeping Staff will honor the "Do Not Enter" door hanger once during a thirty-six-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with known status of "Do Not Enter" for practical purposes, such as an emergency, housekeeping, maintenance, verifying that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policies / House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

CANDLE, INCENSE, ESSENTIAL OILS: Candles, incense, and essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated like smoking, an assessed fine, and the guest may be evicted without refunds.

COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS: The safety of our guests, staff, and this facility is essential to us. Except for the Kitchenette Suites guests only, preparation of food in other guest rooms by any cooking appliances is prohibited. A minimum fee of $250.00 will be charged for cooking in a room, including, but not limited to, coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grills, burners, heating appliances, or any other item intended for cooking.

ROOM INSPECTION: This is a 100 % NON-SMOKING hotel. Rooms are cleaned and inspected upon check-out, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate conditions without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. Suppose our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility. In that case, fees will be assessed, and you may be evicted without a refund.

HOUSEKEEPING/LINEN CHANGING: We currently do NOT provide mid-stay housekeeping service. Your comfort is essential to us. Housekeeping will be happy to change your bed linens sooner than every other day – please ask the Front Desk for service. In addition, we hope our guests will assist us in decreasing our environmental impact and water use by reusing towels as much as possible; however, if new towels are needed, please leave them on the floor of your room, and we will replace them. Don't hesitate to get in touch with our Front Desk staff if you have any additional questions or concerns.

ONSITE:

ENFORCEMENT: All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by The Der Ritterhof Inn for the safety of all guests, staff, owners, property and the operation and management of the hotel will be evicted with no refund. Furthermore, in addition to the room charge, a minimum $50.00 cleaning fee per room will be charged for an infraction(s) of our Hotel Policy/House Rules.

PARKING AT OWN RISK: All vehicles are parked at the owner's own risk. The Der Ritterhof Inn shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked at the hotel property. Please park your car at least 3 feet away from the curb during the winter months to avoid snow/ice falling off the roof.

IN CASE OF EMERGENCY OR FIRE: Please notify Front Desk in the event of a fire or other emergency. A map showing emergency exits can be found on the back of your room door in each guest room.

TERMS & CONDITIONS: The Der Ritterhof Inn does its best to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. The Der Ritterhof Inn does not accept liability for any errors and omissions and reserves the right to change the information published at any time and without notice.

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES: The Der Ritterhof Inn reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policies / House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policies / House Rules is located on our website and available from Front Desk staff upon request.